Support

Get in touch

Email support@techbase.page. Tell us your username and what happened, and include a screenshot if it helps. We aim to reply within two working days.

Many answers are already in Frequently answered questions on the homepage.

Signing in

• There are no passwords. On the sign-in page we email you a one-time link, or you can continue with Google. The same steps create an account if you're new.
• Links are single-use and expire quickly. If one says it has expired or was already used, request a new one, and open it in the browser you requested it from.
• No email? Check your spam folder, wait a minute, then request another link. If you first signed up with Google, use Continue with Google again.

Connecting Stripe

• Click here to open Stripe with the key pre-filled, press Create key (Accounts: Read, Charges and Refunds: Read and Disputes: Read are already ticked, nothing else), then copy the key and paste it on the product's page in your dashboard.
• Revenue imports every 24 hours, and you can press Sync now on the product's page. Test-mode keys are accepted but never count, and a currency without a European Central Bank rate shows as unavailable.
• To stop sharing, press Disconnect on the product's page, and revoke the key in Stripe too if you like.

Hiding your revenue

Each product has its own revenue setting on its page in your dashboard. Hidden revenue is left out of public totals, charts and rankings. The Privacy policy lists everything that is public on a builder page.

Your base

Your base saves as you build. Your base is new and still growing, so things can change. If something looks wrong or a change goes missing, email us with your username and what you were doing.

Deleting your account

Go to Dashboard → Settings → Delete my profile. Deleting is immediate and can't be undone. It removes:

• your profile, products, logos, diary entries and images, and your base;
• your Stripe connections, keys and imported revenue facts;
• your subscriber list and your sign-in account.

A few records stay, as the Privacy policy explains: which Stripe charges have already earned Techbucks (no customer data), how often promotion codes were used, and billing records tax law requires us to keep. Your username becomes available to others again.

You can disconnect Stripe and delete products or diary entries yourself at any time from your dashboard.

Reporting a name or content

If a username, name, product, diary entry or image breaks our Terms, for example impersonation, a trade mark, hate, harassment, explicit content, someone's personal information or a scam, email support@techbase.page with the page address and what's wrong. We'll review it and may remove it, rename it or close the account. Names already pass through an automatic word filter, but it can't catch everything.

Reporting a security issue

Email support@techbase.page with “Security” in the subject and enough detail for us to reproduce it. Please don't access other people's data, change anything that isn't yours, or disrupt the service while testing. We'll acknowledge your report and keep you posted.